About Us

Since then over 400 amazing volunteers have signed up to join the Haslington Volunteers and together they’ve helped hundreds of people to buy shopping, collect prescriptions, and walk dogs. Sometimes they’ve just made a friendly phone call to break up someone’s day. All for free! Our volunteers are waiting to help anyone who needs support. You don’t need to have received a letter from the NHS, or be elderly, or suffering symptoms of Covid-19. You might be a single parent or carer, struggling to get to the shops, if you have decided to protect yourself and our NHS by not going out, we can help you, just call us on 01270 419 119. We are currently helping lots of people every day and we can help more. If you are not sure whether you should go out to buy your shopping, or collect your prescription, don’t go! Please call us instead.

Haslington Chat is a new service that has been launched for our residents. The new initiative offers a weekly, friendly chat to people feeling lonely during these unprecedented times. People accessing the service, will be assigned their own verified volunteer, who will keep in touch with them on a regular basis at an agreed time and day. Our team like a good natter and are here to listen, so please let us know if you would like us to call you by leaving a voicemail on 01270 419 119. You will then receive an initial call from our co-ordinator who will have a chat with you and then refer to the volunteer most suited to your needs. Please be assured that all data is kept within GDPR guidelines and volunteers have been verified before dealing with sensitive information.

If you call 01270 419 119 you’ll usually be asked to leave a message. One of our volunteers will listen to your message and either act upon the request or call you back to get any additional information we need to help you.

We will send your request to a Coordinator who lives in your area. The Coordinator then sends a very basic message to all the volunteers who live close to you, something like “Lady needs shopping on Primrose Avenue”. The available volunteers will respond, and the Coordinator will choose one to help you. Only then will they send them your name and address and details of what you need. That way we only share your information with people who need to know it. The volunteer will then call you to introduce themselves. Our volunteers will never come into your house, or take your credit card from you, and will always observe the social distancing rules.